Designing innovative solutions for the travel industry

The Group’s wide range of global travel solutions and customer benefits cross all borders and traverse all continents. Regardless of market conditions or the country involved, our quality travel insurance offer is customised to meet each one of our client’s particular needs, and provide them with extensive, seamless, real-time coverage anywhere in the world. With flexibles strategies, we accompany our travel agent clients throughout their own business development, adapting our travel insurance offer to the ever-evolving requirements of their customers. Your clients are Australians travelling through Australia’s wild outback, or tourists visiting the United States. Or they are from one of the European Union’s many countries and you are helping them plan their next trip abroad with one of the major on-line travel partners? Whoever your customers are, wherever they’re from and wherever they’re going, here are just a few examples of what our entities worldwide can do for you to ensure that your customers travel worry-free every time, and receive the travel services they expect, when expected.

USA: Promoting safety and building customer confidence

 

Objective

To respond to changes in the industry and to emerging customer trends as a result of a heightened fear of international terrorism.

Challenge

To align our product offer with last-minute travel trends, increased domestic travel and the need for greater safety and security.

Solution

Our entity in the United States enhanced its travel insurance proposal to travel agents by offering coverage for Terrorism, FAA airport shutdowns and airline bankruptcies. It also introduced QuickTrip TM Protector, an affordable solution for last-minute travellers, who do not require trip cancellation but still want coverage for interruption, medical incidents, baggage loss and emergency assistance.

Italy: Packaged travel solutions meet needs of a fast-paced market

 

Objective

To keep abreast of the ever increasing changes in this extremely important business sector and respond accordingly.

Challenge

To continually upgrade the offer designed for Italian Travel Agents in line with the growing and fast-paced evolutions of their customers’ individual needs.

Solution

Our Italian unit designed two customised insurance products: a modernised Assipass offers modular insurance components which can be combined in a variety of ways to build customised policies and give broader individual coverage; and Globy, a new internet based product offer consisting of 7 pre-designed insurance packs corresponding to different customer profiles. Globy reduces policy subscription time and is fast, safe and easy to use.

Thailand: Innovative marketing approach meets growing market head-on!

 

Objective

To strengthen customer relationships and develop travel insurance as an integral part of the overall travel agency business.

Challenge

To leverage travel insurance as a profitable marketing tool, and motivate the sales staff to systematically offer insurance to customers, who express increasing interest and concern in insurance propositions and benefits.

Solution

The Group’s Thai entity has developed marketing solutions for helping travel agents respond to the diverse needs of a growing travel market with great future potential. By combining innovative ideas, comprehensive travel insurance products, sales training and on-going support for travel agency staff members, our local business unit is providing the means to ensure that your business generates stronger revenues and that your customers come back for more.

International case study: leading European Travel Agent finds single source provider

 

Objective

To enable customers of Europe’s second largest group of Travel Agents to benefit from extensive travel insurance solutions from a single, global provider.

Challenge

To establish an international partnership agreement between this leading travel agency and Mondial Assistance Group, while taking into account local partnerships and conditions in different countries, and still offering worldwide protection to customers.

Solution

Our Group’s European entities designed a range of travel insurance offers to meet local country needs and to be used under the names of local travel agency brands. At the same time, our Group is a single source provider, offering a shared foundation of expertise, experience, values, business policies and quality standards in terms of coverage and benefits for customers wherever they travel.
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