Public - Local Authorities get a helping hand

Objective

To provide a complete range of GTS tele-assistance services to French local authorities so they can better manage the daily running of their communities and offer value-added support to local citizens. 

Challenge

To develop partnerships with local authorities, and demonstrate how our assistance services improve their own management of community needs and crisis situations. 

Solution:

Mondial Assistance Group designed a range of GTS tele-assistance services, including tele-assistance for vulnerable individuals living at home alone, tele-security services, which provide continuous monitoring against intrusion of public buildings such as schools, day care centres, hospitals, civic centres, etc., and tele-assistance services for publicly run automotive and transportation vehicles. 12 regional departments, 1 500 communities, and numerous local associations in France now partner with Mondial Assistance for these services.

Objective

To provide local authorities with packaged solutions to meet the needs of their diverse socio-economic populations.

Challenge

To assist local authorities in a town near Milan combat a rise in petty crime and reassure local inhabitants, traumatized by the experience, with tangible help and assistance.

Solution

In collaboration with local administrators, Mondial Assistance Italy created a specific, innovative offer providing assistance to individuals and their property. Free of charge, residents receive a special card from their local authorities, which entitles them to comprehensive emergency assistance services, including locksmiths, window repairmen, security guards and other skilled professionals. A network of psychologists, developed by Mondial Assistance Italy, are also available to support victims of petty crime and help them surmount their experiences and return to normal life as soon as possible.