Insurance Companies: Understanding your every need

Objective

To provide Japanese insurance companies with a value-added services offer for their discerning customers.

Challenge

To deliver fast, local medical assistance of the highest standard anywhere in the world, thereby meeting customers’ expectations every time.

Solution

Our Japanese subsidiary has developed a top quality services and assistance offer for major insurance companies which includes an international network of walk-in, cash-free hospitals with Japanese speaking staff, attendant services for assisting the patient during his hospitalisation overseas, medical supervision offering liaison between local treating doctors and our medical team in Tokyo, as well as moral support for the patient and his family, and medical transport and repatriation services.

Objective

To launch nationwide a comprehensive range of homecare and health related services for a leading private health insurance company.

Challenge

To develop innovative, pertinent health care products and services to fill in where public health care policies are deficient, and to reduce excess costs while offering an appropriate service demanded and expected by customers.

Solution

Our Australian subsidiary, in close partnership with the country’s leading health insurance company, put in place a range of health preventive services and solutions which enable certified nurses to detect and respond to a certain number of upstream health related issues – nutrition, weight and diet, daily living conditions, high blood pressure, cholesterol, etc. We also set up specific programmes for treating patients who live with chronic health problems – such as diabetes, asthma, and heart disease. They are regularly monitored and if there are changes in their conditions, they are treated accordingly so as to anticipate and avoid any critical, future complications.

Objective

To provide insurance companies with a range of unique, added-value home assistance services, which respond to customers’ expectations, reinforce the insurance company’s pro-active approach and help build long-term customer loyalty. 

Challenge

To design truly differentiating, innovative services of the highest quality, tailored to meet and exceed extremely high customer expectations, in a market where brand loyalty is volatile and competition is very tough.

Solution

Our Spanish subsidiary developed an extensive range of home assistance services which benefit customers when they take out a standard insurance policy. Services include resolving any home-related problem including flooding, fire, faulty plumbing or electrical systems, broken windows,  roof damage after a storm, and restoring damaged furniture, floorboards or precious objects. Fast estimate calculations and repair interventions in real time by our network of home repair specialists are among the numerous advantages. With just a simple phone call a customer’s home is restored to its proper condition, quickly, effectively and hassle-free!  

Solution

To build loyalty within an insurance company’s existing portfolio by increasing coverage for an acquired clientele.

Challenge

To design a differentiating service offer for a leading insurance company, which optimises cost management and meets top quality standards demanded by discerning customers who are constantly being wooed with competitive offers.

Solution

The Group’s French business unit organised a complete vehicle assistance package to be integrated into the customer’s policy in the event of vehicle immobilisation: passenger, driver and vehicle assistance, repairs, replacement vehicle and any other required assistance services, including direct payment of costs.

Challenge

To design an extended assistance services offer which takes into account a rapidly changing market and an increasingly aging population.

Objective

To update and expand the service offer of a major insurance company. 

Solution

The Group’s Italian subsidiary  implemented a range of medical assistance solutions for this insurer’s elderly customers, thereby creating added value and reinforcing customer loyalty. These solutions include long-term health assistance made available by converting cash compensations, receiving a second medical opinion and telemedicine assistance.