A value-added partner to pharmaceutical companies

Mondial Assistance has over 50 years’ experience in coordinating medical cases by telephone and ensuring high standards of continuous patient contact and support relating to prevention, nutrition and so on.  As compliance is of paramount importance to the success of any patient treatment, we have designed a comprehensive assistance solution for pharmaceutical companies, which ensures relevant, real-time dispatch of information between all treatment stakeholders (patient, treating doctor and laboratory) while also providing an accessible contact point for the patient. test

Case study: France

 

Challenge

Increase patient compliance levels to treatment from 48 per cent after the initial 6 months. Poor compliance resulted in lower patient recovery levels and impacted the revenues of the pharmaceutical client by approximately € 3,700 per patient each year. Mondial Assistance provided quality, timely information (observing strict legal parameters) to the patient, the treating doctor and the pharmaceutical company, as well as on-going monitoring of non-compliance factors.

Objective

To guarantee patient compliance for a complex (ie. injection-based) medium-term treatment, based on an expensive yet very efficient medicine.

Solution

Forging a strong partnership with the treating doctor in which a free 12 month compliance program is offered to the patient (by their personal doctor). This program includes injection coaching, nutritional guidance and continuous follow-up. Patient monitoring is performed by Mondial Assistance medical teams comprising a supervising medical doctor and a team of nurses.

Results

  • Improved treatment results and satisfaction levels for both patient and treating doctor
  • Patient treatment compliance improved to 79 per cent after 12 months and resulted in a return on investment for the pharmaceutical client of 593 per cent
  • Annual turnover increased to € 1,910 per patient
  • Following early successes in France, Mondial Assistance provides this program locally in other countries.     

Patient Relationship Management
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