Nothing speaks louder than the truth

Mondial Assistance Group’s multi-lingual, 24-hour operations centre, combined with its extensive global network of assistance and service providers and sophisticated technological tools and infrastructures, delivers the best solutions when and where you need them. Here are a few true stories illustrating how, through real time interaction, we manage complex situations for our corporate clients and their customers, anytime, anywhere.

Madrid, Spain: 2:30pm

An aborted vacation and flooded apartment with damage to more than just the floors...
Jorge receives an alarming call – water is seeping through the floor of his flat, flooding flats below and the concierge has cut off the building’s water supply. He foregoes his vacation and...

Chicago, Illinois: 5pm

South America - David's trip of a lifetime! but he wants to keep connected...and wants local delicacies too, like "cui" or Peruvian guinea pig...
David has been planning his trip to South America for a long time. With his credit card and customer insurance policy, David is a member...

Nagasaki, Japan: 3am

A 22-year old student collapses in a restaurant. A cerebral haemorrhage?  Within 20 minutes, our operation centre in Paris coordinates teams across oceans to save his life…
Vincent is in critical condition in Nagasaki hospital, while thousands of miles away our operation...

Brisbane, Australia: 9:30am

The Great Sandy Desert, Western Australia. In the middle of nowhere, Bob’s motorcycle breaks down…
Bob is touring Australia when his motorbike breaks down in the Great Sandy Desert. He manages to walk to the nearest roadhouse to call his round-the-clock roadside assistance number....

Malindi, Kenya: 4:01 pm

Luxury beach hotels up in flames. Fifteen villas burn to the ground. Full-fledged crisis situation and 400 guests evacuated…
Our operation centre in the Netherlands receives a call: Belgian, Dutch, German and Italian tourists are in Malindi, Kenya when their luxury hotels and...