One world, many solutions

In today’s world, where situations can be very simple or extremely complex, Mondial Assistance Group looks and thinks ahead to anticipate future trends and to always be attentive to customers’ current and evolving needs. Assistance quality can be measured in terms of availability and savoir-faire, so we make it our mission to respond to these key criteria the right way every time. We apply our long-term expertise, market knowledge and global reach to developing a wide range of quality, innovative, tailor-made solutions which are available to our clients and their customers in real-time, around the clock, around the world.
Our multi-specialist, multi-lingual assistance coordinators, on call 24 hours a day ensure that, you will receive quality, real-time assistance when and where it is needed.
Medical, legal, home, property and roadside assistance services, as well as telematics, child care, home and tele-assistance, health, retirement and unemployment support are among our solutions which evolve as your customers do and accompany them throughout their daily lives.
Global presence with a local human touch Global presence with a local human touch
  • Mondial Assistance Group operates 28 business units in 26 countries. 
  • Accessible 24 hours a day, 7 days a week, 365 days a year, corporate clients and their customers can solicit help whenever they need it, wherever they are, by simply contacting one of the Group’s nearest regional offices. 
  • Mondial Assistance Group works with and is supported by over 400 000 quality service providers worldwide.   

Diverse solutions for different needs Diverse solutions for different needs
  • Roadside assistance: services in case of immobilisation due to a breakdown, accident or stolen vehicle: towing and garage repair, on-site repair, replacement vehicles and car rental agencies, 
  • Medical assistance: medical teams, working with experts in selected medical centres around the world, whose service quality is continually monitored, provide services in case of accident or death: repatriation, presence in case of hospitalisation, advanced payment of medical costs, transportation, home follow-up… 
  • GTS tele-assistance: our GTS system enables elderly, handicapped or ill people to receive round the clock listening assistance, and concrete interventions if necessary, within the comfort and autonomy of their own homes. Via a user-friendly device in the form of a necklace or bracelet, customers can trigger a phone call or an emergency alarm, which automatically makes contact with our listening assistance platform.
  • Employment, retirement preparation: assistance in finding first employment, professional orientation, return to employment after an accident or other significant absence, as well as assistance in preparing one’s retirement, including managing administrative tasks, calculating compensation, and helping build long-term personal projects. 
  • Property assistance: Information, prevention and repair services including damage repairs, security, storage, and moving services, as well as replacing damaged or stolen goods. 
  • Specialists in claims management concentrating on coordinating services and fraud prevention to optimise cost containment. 

If you’re a corporate client wishing to know more about our Group’s assistance services and solutions, click here.
If you’re an individual looking for more information on our Group’s assistance services and how to obtain them, click here.