Personal Well-Being - the heart of the matter

From Europe, the Group’s initial birthplace, to the far reaches of the Asia Pacific, we provide concrete, daily health care assistance in the form of information and advice, administrative support or active prevention and rehabilitation services. Group doctors, nurses and social workers can assist patients with complex health care forms and processes. They can also offer nutritional advice and assess the patient’s home situation in order to identify and reduce any obvious health risks. The disease management programme, implemented by the Group in Australia for the chronically ill, offers patients information about their prognosis and treatment, along with efficient prevention measures, which help keep emergency hospitalisations, and therefore costs, to a minimum. 

It is becoming increasingly important for the elderly or physically handicapped to be able to preserve their functional autonomy.  To meet this steadily growing need, Mondial Assistance Group has developed  GTS, a tele-assistance system, which enables individuals to remain in their own homes, while providing them with reassuring, real-time services. Initiated in France and totalling nearly 35,000 subscribers to date,  GTS functions on a very simple principle. In case of difficulty, discomfort or doubt, the beneficiary presses an alarm button located on their special bracelet or necklace, thereby triggering a call to our 24-hour health assistance platform. Our operator can then assess the situation quickly and, if necessary, immediately activate intervention by emergency doctors or family members.

Our personal health care services also cover the needs of those who suffer from serious accident disabilities. Traffic accidents cause 40,000 deaths and 1,700,000 injuries a year in the European Union alone, leading to drastic psychological and professional repercussions. Reinsertion can be slow and complex, and to facilitate this, we have designed a range of quality medical-home healthcare services for accident victims to accompany and support them throughout the entire rehabilitation process. In Germany, for example, the Group has implemented a case management programme for insurance companies for the rehabilitation and professional reinsertion of accident victims. This programme helps them resume a “normal professional life” as soon as possible, and in doing so, contributes to keeping health care costs down.