The North American entities, both market leaders, offer innovative solutions to clients in the travel, healthcare and financial sectors. They have increased their online travel operations and provide online quotations and booking possibilities, as well as a full range of added value concierge services. Our South American unit focuses on automotive services, which now include on-site repairs and top performance tools for documenting vehicle damage. In addition they are focused on CRM and product innovation. Brazil is working on continuous quality improvement to reinforce their service offer and differentiate themselves from other industry players. |
