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True Stories
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27/05/20112010 True Stories
Shark bite, stolen car tracking, unhoped-for concert tickets...
Download the booklet to read our 2010 true stories! -
20/10/2010Birthday GrandMa gets a special lift
Two summers ago I received a call from a distressed customer in a parking lot.
When I arrived, she was outside her brand new vehicle. Her mother was stuck in the passenger seat and couldn’t get out... -
20/10/2010Little boy’s fever does not dampen holiday spirits
We received a call around 10pm from a despairing father. He and his wife, two parents and two children were booked to fly out the next day at noon for a two-week trip to Mallorca. But the 4-year old boy had a very high fever...
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20/10/2010Searching for the missing microchip!
Our assistance interventions sometimes involve detective work. Last year a customer’s car wouldn’t start. When I got to her home, I realised the microchip inside the key that allows the car to start was missing... -
20/10/2010Vanquishing a mother hippo
One of our 64-year old adventurous customers was on a river safari in Botswana when he met up with an angry mother hippopotamus... -
20/10/2010A very close call in Mumbai
A post-graduation holiday turned into a nightmare when two of our young Australian customers were injured during the shootings in Mumbai, India... -
20/10/2010Merciless weather; skillfull, caring people
It was the middle of winter, and our customer’s vehicle had fallen from a bridge to the edge of a river. The car’s front half was trapped under ice and mud... -
20/10/2010We really do help in every imaginable way
I received a call from an anxious customer whose car had broken down. He was speaking very quickly. I told him that in order to locate his file, I needed his license plate number. He provided the numbers, but when I asked for the letters, he hesitated... -
20/10/2010Perseverance and patience help resolve a little bad luck
One of our insurance customers called us on behalf of his client; it turns out she was his wife. With their child in the car, she had gone off an icy road and needed towing...
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20/10/2010Abdominal infection could have been fatal
Two of our customers were on the Turkish Riviera for a 3-week perfect holiday. However, three days after they arrived, the 56-year old man had acute abdominal pain...
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