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Legal information

General

Please read this legal notice carefully before consulting this website.

The purpose of the present notice is to define the conditions under which Mondial Assistance SAS makes its Internet website www.mondial-assistance.com available to users and the conditions under which users may have access to and use the website.

By accessing this website and using its content, you acknowledge and agree that you have read and understood the following terms of use which Mondial Assistance SAS reserves the right to modify or update at any time and agree to be bound by them. Do not use the website if you do not agree with these terms of use.

Use of Content

This website is available for information purposes only. The posting of content and access to the website do not represent, either explicitly or implicitly, any provision of services or products by us.

Copyright

All content of the Mondial Assistance SAS website is protected by copyright with all rights reserved. All rights to the pages, site content and arrangement are owned by Mondial Assistance SAS and/or the relevant Mondial Assistance Group companies. You are prohibited from copying, modifying, displaying, distributing, transmitting, redelivering through the use of "framing" technology, publishing, selling, licensing, creating derivative works or using any content for any purpose without the prior written approval of Mondial Assistance SAS and/or the relevant Mondial Assistance Group Companies.

Mondial Assistance Trademarks, Service Marks and Logos ("Marks")

The Marks appearing in this website and/or any other Mondial Assistance Group Companies’ websites are the property of Mondial Assistance SAS and/or of those Mondial Assistance Group Companies.

Warranty

All content of this website, including, but not limited to, graphics, text and hyperlinks or references to other sites, is subject to alteration without prior notice and is provided "as is" and without warranty of any kind, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement and freedom from computer viruses or other harmful components.

We do not warrant the adequacy, accuracy, reliability or completeness of any information on this website and expressly disclaim any liability for errors or omissions therein.

We do not warrant that the functions of the website will be uninterrupted and/or error-free, that defects will be corrected or that the website or the servers that make them available are free from computer viruses or other harmful components.

Disclaimer

We expressly disclaim any liability, whether in contract, tort, strict liability or otherwise, for any direct, indirect, incidental, consequential, punitive or special damages arising out of or in any way connected with your accessing or using or inability to access or use the website or your reliance on its content, or any failure of performance, interruption, defect, delay in transmission, computer viruses or other harmful components, or line or system failure associated with the website, regardless of our knowledge thereof. The same is true of any content appearing on any of the Mondial Assistance Group companies' websites.

Hyperlinked and Referenced Websites

For your convenience certain hyperlinks or referenced websites in this website may take you to third parties' websites, which generally are recognised by their top level domain name. Their content has not been investigated or analysed by us, and we do not warrant the adequacy, accuracy, reliability or completeness of any information on hyperlinked or referenced websites and expressly disclaim any liability for any and all of their content.

By accessing this website, you also agree to abide by the proprietary guidelines applicable to any website accessed or hyperlinked through this website.

Reservation of Rights

We reserve the right to change, modify, add to, or remove portions of these terms of use at any time.

Jurisdiction, Applicable law

Any disputes relating to the website or to these terms shall be brought before the court located in Paris, France, and will be governed and analysed according to French law, on their merits, independently of the rules concerning conflicting legislation. Use of the website indicates your express agreement to submit to the exclusive jurisdiction of those courts and further agreement that they are a convenient forum for you.
 
In the event that any provision of these terms is held unenforceable, the validity or enforceability of the remaining provisions will not be affected, and the unenforceable provision will be replaced with an enforceable provision that comes close to the intention underlying the unenforceable provision

This Site is published by...

Mondial Assistance SAS, Société par Actions Simplifiée under French law, with social capital of 20 088 900 Euros, having its registered office 37, rue Taitbout, 75009 Paris, FRANCE, registered at the Paris Commerce Register under number B 301 763 116.

Publication Director: Paul Dillon

This website is hosted by: Colt Telecom, France

Privacy

Mondial Assistance SAS takes its responsibilities regarding privacy of visitor information very seriously. This Privacy Policy is applicable to any information given by you via this website which identifies you ("Personal Information") and explains how we use Personal Information about our customers and how we protect their privacy.

Mondial Assistance SAS believes that an individual's Personal Information should be handled with the utmost respect and we are committed to protecting their privacy and confidentiality. It is important to us that our customers are confident that their Personal Information will be treated with the necessary degree of privacy. Our aim is to ensure that our customer information is handled in a responsible and reliable manner.

We will only collect personal data for the purposes you approve of and only to the extent necessary for that purpose. There are only two possible ways that we collect information from you on this website: 

  • If you send an enquiry to us via our Contact Us page, we will forward your message to either an internal department or external partner in order to resolve your enquiry or request. Your information will not be used for any other purpose other than to meet your specified need; 

  • If you send us feedback via the website’s feedback form, this information will be passed to the appropriate internal team or external partner to satisfy the nature of your enquiry. This information will not be stored or used for any other purpose;

We do not share your data with third parties or affiliates unless it is required to resolve an issue that you have raised with the third party or affiliate in question.

Our use of "cookies"

Cookies are small pieces of information that are stored by your browser on your computer's hard drive.

Mondial Assistance Group do not use cookies of this nature on this website and your use of the website will not result in any additional information being stored on your computer without you requiring it to be stored.

We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site. This software does not enable us to capture any personally identifying information.